đŸ§”GENERAL FAQs

❓What is your minimum order quantity?

Minimums vary by service provided. These can be found in the individual subsections below.

❓What file formats do you accept for artwork?

We prefer vector files like .AI, .EPS, or high-resolution PDFs. Raster images like .PNG or .JPEG should be 300 DPI at actual print size, but these will still need to be vectored for screen printing. If additional work is needed to get your artwork print-ready, we will reach out.

❓Can you help with designing or cleaning up my artwork?

Yes! We offer in-house design assistance. If your artwork needs vectorizing, resizing, or cleanup, we’ve got you covered (small fees may apply).

❓What is your typical turnaround time?

Standard turnaround is 7–10 business days from artwork approval and payment. Rush services are available — just ask.

❓Do you offer sample prints?

Yes — we offer physical samples for larger orders (1000+) and digital mockups for all orders. Sample policies vary by service.

❓Can I bring my own garments?

In most cases, yes. However, we are not liable for any damage to customer-supplied goods. Some materials are not compatible with certain decoration methods. Contact us to discuss this further.

❓Do you offer rush orders?

Yes — rush production is available depending on capacity and complexity. Rush fees of 20% apply.

❓What payment methods do you accept?

We accept credit cards, ACH, PayPal, Venmo, Zelle, and for approved customers, purchase orders or Net 15/30 terms.

❓Do you offer returns?

Due to the customized nature of the products, we cannot offer returns. All customers will receive a digital mockup prior to production that will need to be approved. If the digital mockup differs from the finished product, we will offer to replace the garments in order to match the digital mockup.

🎹 SCREEN PRINTING FAQs

❓What is screen printing best for?

Screen printing is ideal for bulk orders of apparel (like T-shirts, hoodies, uniforms). We offer up to 5 spot colors, but can achieve more with half-toning and 4-color process.

❓What are your screen printing minimums?

We require a 12-piece minimum per design and per garment style/color.

❓Is there a setup fee?

Yes, there is a screen setup fee per color per design, but this is waived for larger orders.

❓Can you match Pantone colors?

Absolutely. We offer Pantone color matching for consistent branding at no charge.

❓Will the ink crack or fade over time?

No — we use high-quality plastisol and water-based inks designed for durability, cured at the correct time and temperature. Proper wash care extends longevity.

đŸ§·EMBROIDERY FAQs

❓What types of garments can be embroidered?

We can embroider hats, polos, jackets, and other garments, bags, and most thick fabrics. Some items (like stretchy materials) may not be ideal.

❓Is there a minimum for embroidery?

Yes, embroidery requires a 6-piece minimum.

❓What is a digitizing fee?

Digitizing is the process of converting your design into a format the embroidery machine can read. A one-time setup fee applies unless we already have your design on file.

❓Can I reuse my embroidery design?

Yes! Once digitized, you can reuse the same design on future orders without paying the fee again.

👕 DIRECT-TO-GARMENT (DTG) PRINTING FAQs

❓What is DTG printing?

DTG uses inkjet technology to print full-color designs directly onto garments, best suited for cotton fabrics.

❓Is there a minimum order?

No minimums required! DTG is perfect for one-offs or small batches.

❓No minimums required! DTG is perfect for one-offs or small batches.

Yes — we use white underbase printing to ensure designs look vibrant on dark fabric.

❓How long does DTG printing last?

DTG prints are soft to the touch and hold up well with proper washing (cold water, inside out, hang dry if possible).

🔁 DIRECT-TO-FILM (DTF) TRANSFERS FAQs

❓What is DTF printing?

DTF is a heat transfer method where designs are printed onto a film and then transferred to the garment — ideal for detailed or full-color designs on all fabric types.

❓What are the advantages of DTF?
  • Works on cotton, polyester, blends
  • No weeding like vinyl
  • Great for detailed images, gradients, and photos
❓Is there a minimum for DTF?

No minimums — great for small runs or personalization.

❓Can I order just the transfers and press them myself?

Yes! We sell ready-to-press DTF transfers for DIY application.

💎 RHINESTONING FAQs

❓Do you offer custom rhinestone designs?

Yes — we can create custom rhinestone layouts from your logo or idea.

❓What items can you rhinestone?

We can rhinestone apparel, bags, hats, and more — depending on the material and design.

❓Is there a minimum?

Yes! We offer in-house design assistance. If your artwork needs vectorizing, resizing, or cleanup, we’ve got you covered (small fees may apply).

❓What is your typical turnaround time?

Yes —custom designs typically require a 24-piece minimum per design.

❓Can you combine rhinestones with other print methods?

Absolutely — we can mix rhinestones with screen printing, DTG, or embroidery for a standout look.

đŸ§± HARD GOODS & PROMOTIONAL ITEMS FAQs

❓What types of hard goods do you offer?

We decorate mugs, tumblers, pens, water bottles, keychains, notebooks, USBs, and more. If it’s brandable — we probably do it.

❓What decoration methods do you use on hard goods?

Depending on the product, we use pad printing, UV printing, laser engraving, sublimation, or vinyl application.

❓What’s the minimum order for promo items?

Minimums vary by item, but most start at 25–50 pieces.

❓Can I see a proof before you print?

Yes — we provide digital mockups for all custom orders, and physical pre-production proofs are available for large runs.

📩 SHIPPING & PICKUP

❓Do you ship nationwide?

Yes! We offer nationwide shipping via UPS, FedEx, or USPS. Local pickup is also available.

❓Do you offer local delivery?

  • Yes! We use rideshare services that will pick up and deliver locally.  

❓What if my order is damaged or incorrect?

Contact us after receiving your order and we’ll make it right. Quality is everything to us.